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Community Guidelines

Last updated: June 2026

Pronto is built on trust. These guidelines exist to keep the platform safe, honest, and useful for everyone. We enforce them seriously — violations can result in suspension or a permanent ban.

✅ What Pronto is for

Pronto is for independent Pros who offer legitimate, legal services to customers in their community. This includes (but is not limited to):

✓Home cleaning & organizing
✓Lawn care & snow removal
✓Handyman repairs
✓Cooking & meal prep
✓Grocery & errand runs
✓Pet care & dog walking
✓Tutoring & education
✓Music & art lessons
✓Personal training & fitness
✓Hair & beauty services
✓Massage therapy
✓Photography & videography
✓Web design & digital work
✓Moving & hauling help
✓Childcare & babysitting
✓Delivery & transportation
✓Event help
✓And much more

🚫 What is never allowed

The following are strictly prohibited on Pronto. Offering, requesting, or arranging any of these will result in immediate removal and may be reported to authorities:

✗

Adult or sexual services

Any service of a sexual nature, regardless of how it is described.

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Illegal services

Any service that violates Canadian federal law, Alberta law, or Calgary bylaws.

✗

Services involving minors inappropriately

Any service that could put a minor at risk or that violates laws protecting children.

✗

Fraud or deception

Creating a fake profile, misrepresenting your qualifications, or charging for services not delivered.

✗

Harassment or threats

Threatening, harassing, or intimidating any customer, Pro, or Pronto staff member.

✗

Services requiring unlicensed professional credentials

Offering medical procedures, legal advice, or other regulated professional services without the required licence.

✗

Scams or phishing

Using the platform to collect personal information under false pretences or to redirect users to fraudulent payment systems.

🤝 How we treat each other

  • →Be honest — set realistic prices, show up when booked, and deliver what you promised.
  • →Be respectful — every person on this platform deserves to be treated with basic dignity.
  • →No discrimination — you may not refuse service based on race, religion, gender, sexual orientation, disability, or any other protected characteristic.
  • →No spam — do not use Pronto to contact people for purposes other than the services listed on your profile.

📣 How to report a problem

If you see something on Pronto that violates these guidelines, use the "Report this Pro" button on any Pro's booking page. We review all reports and take action when needed. You can also email us directly at hello@workpronto.app.

⚖️ Enforcement

Depending on the severity of a violation, Pronto may issue a warning, temporarily suspend an account, or permanently ban a user. We reserve the right to take any of these actions at our sole discretion. Serious violations — especially those involving minors or illegal activity — will be reported to the appropriate authorities.

These guidelines protect everyone — including you.

If you're ever unsure whether something is allowed, email us before posting. We'd rather answer a question than have to remove your account.